FAQ & Support

Find Answers. Run Smarter.

Explore answers to the most common questions about TruckPayPro's features, pricing, integrations, and more.

Popular searches:

Browse by Category

Click a category to expand frequently asked questions.

How do I sign up for TruckPayPro?

Click "Start Free Trial" from the homepage, create your account, and add your first driver in minutes.

How long is the free trial?

7 days. Full access to every feature.

Do I need to install any software?

No. TruckPayPro is 100% cloud-based. Use it from any browser, desktop or mobile.

Can I import my existing driver and load data?

Yes — import via CSV or contact support for white-glove data migration.

How does payroll calculation work?

Select unpaid loads, add deductions and additional pay, and TruckPayPro calculates net pay automatically.

Can I customize deduction types?

Yes — create unlimited custom deduction categories with their own rates and rules.

How do I generate payroll statements?

After running payroll, click "Download PDF" or email statements directly to drivers in one click.

Can I email statements to drivers?

Yes — Resend integration delivers professional PDF statements to each driver automatically.

Does TruckPayPro handle YTD tracking?

Yes — year-to-date earnings and deductions are tracked per driver and shown on every statement.

How much does TruckPayPro cost?

$64.99/month includes 1 admin user + 2 drivers. Additional drivers are $29.99/month each and additional users are $8.99/month each. Dispatcher Pro (multi-company) starts at $139.99/month.

Is there a contract or commitment?

No contracts. Cancel anytime from your Subscription Plan tab.

What payment methods do you accept?

All major credit cards via Stripe (Visa, Mastercard, AmEx, Discover).

Can I get a refund?

Cancel anytime. Unused prorated time is credited toward your next invoice if applicable.

Does TruckPayPro integrate with QuickBooks?

Yes — one-click OAuth integration with QuickBooks Online keeps your books in sync.

What accounting categories can I sync?

Loads → revenue, payroll → expenses, deductions → appropriate expense accounts. Full chart of accounts mapping.

Are there other integrations coming?

Yes — fuel cards, telematics (Geotab, Samsara), DAT, dispatch boards, and more on the roadmap.

Is my data secure?

Yes — bank-level TLS encryption, encrypted-at-rest storage, tenant isolation, and OAuth for third-party connections.

Who can access my company data?

Only users you invite to your tenant. TruckPayPro support never sees your data without explicit permission.

Can I export my data?

Yes — export drivers, loads, payroll, and reports as CSV or PDF at any time.

How do I get help if I have a question?

Email support@truckpaypro.com or book a demo for a personal walkthrough.

Do you offer training or onboarding?

Yes — free onboarding sessions for new customers and a help center full of guides.

What are your support hours?

Monday–Friday, 8 AM – 6 PM CT. Priority support customers get extended hours.

Still need help?

We're Here for You

Can't find what you're looking for? Our team is ready to help you get the answers you need.

Ready to Simplify Your Trucking Operations?

Join hundreds of fleets saving time, reducing errors, and paying drivers faster.